Shipping Info

SHIPPING WITHIN NEW ZEALAND

All New Zealand shipments are sent via CourierPost.

Standard shipping is charged at a flat rate of NZ$11.00, and is free for orders over NZ$150. We aim to manufacture and deliver your item within 7 working days. Please supply street address as delivery address, P.O.Box is not permitted.

Once dispatched, Courier Post has an overnight delivery target for all major towns and cities and you can reasonably expect your package to arrive on the following business day. However please be aware that we cannot guarantee overnight delivery, only that we will get your package to Courier Post in time for them to meet their target. Rural addresses may require additional delivery time.

If you enter a rural delivery address but do not select the rural delivery shipping option this will delay processing of your order as we will have to contact you to request that you pay the difference. Please use the Courier Post address checker to check your address if you are unsure.

We strongly recommend requiring a signature upon delivery to protect against lost or stolen packages. In the event that Courier Post attempts delivery but nobody is available to sign for your package a Card To Call will be left which gives you the option of requesting re-delivery or picking your package up from the nearest depot. If you would prefer that your package be left in your letterbox or at your front door and you are willing to accept liability in the case of a lost or stolen package then we can send your package without the requirement for a signature.

You will receive an email with a tracking number once your order is physically in the hands of Courier Post. You can track the status of your package on the Courier Post tracking site.

SHIPPING TO AUSTRALIA

Standard shipping to Australia is charged at a flat rate of NZ$25.00, with an option for DHL Express charged at a flat rate of NZ$40.00. Free standard shipping on all orders over NZ$180 and Free DHL Express shipping for orders over NZ$350.

All orders require a signature, so we recommend having your package delivered to a work address if possible.

Once your order has been handed over to the postal courier you will receive an automatic email notification with a link you can use to track your package.

RETURNS AND CANCELLATIONS

If you wish to return a product please contact us first and let us know your reason for returning it. Please do not ship the product back to us without confirmation. Shipping costs will not be reimbursed.

If you’ve placed an order but wish to cancel it before we send it out then please contact us as soon as possible. If the order has already been shipped then our standard returns policy applies.

PACKING ERRORS

Packing errors are extremely rare, but in the event that we send you the incorrect product we will ask that you first ship the product back to us before we ship the correct product. We will reimburse the shipping costs, so please keep your receipt from the shipping company.